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Back-end Software Engineer

FPT Corporation

Developed and owned backend systems for a large-scale customer experience platform, focusing on distributed architecture, performance optimization, and system scalability.

• Designed and implemented a high-performance job scheduler (<1s latency), replacing a legacy system.
• Architected core campaign management components supporting multi-channel marketing and external integrations.
• Processed up to 14M events/day with optimized performance and scalability.
• Reduced core feature development time by up to 60% through system and workflow improvements.
• Improved CI/CD pipelines and engineering conventions to enhance team productivity.

Back-end Developer

International Distribution Corporation

Developed backend services for a multi-channel contact center platform, focusing on system integration, reliability, and operational efficiency.

• Designed and developed backend services supporting multi-channel customer interactions (voice, email, chat, social).
• Collaborated with stakeholders to define and deliver features aligned with business requirements.
• Built internal tools to automate operational tasks, reducing manual effort and improving team productivity.
• Contributed to system deployment and maintenance, ensuring reliability and stable production operations
• Improved development workflows and onboarding processes for new team members

IT Specialist

NMT Tech

• Developed and maintained internal tools to support business operations.
• Implemented solutions for industrial systems, including PLC communication for remote setup, control and monitoring.

Software Engineering

HCMC University of Technology and Engineering

Faculty For High Quality Training

• Software Engineering
• AI/ML

100% Tuition Scholarship

HCMC University of Technology and Engineering

Awarded a full-tuition scholarship for the first semester upon admission.

50% Tuition Scholarship

HCMC University of Technology and Engineering

Awarded a 50% tuition scholarship for the second semester based on outstanding academic performance.

Customer Experience Platform

A software solution that centralizes customer data, interactions from all digital channels into single unified view, enabling analysis, management, and personalization of the end-to-end customer journey, boosting engagement and satisfaction.

• Designed and implemented a high-performance job scheduler replacing a latency-prone legacy system, reducing invocation latency from ~1 minute to <1s, eliminating job loss, and enabling bulk job registration within seconds.
• Architected core system components for campaign management, supporting multiplexed marketing channels, template handling and external integrations, enabling future business adaptability.
• Developed and optimized core system components processing up to 14M events/day, optimizing performance and scalability.
• Enhanced system and team’s performance, reduced up to 60% core feature development time, contributing cross-team solutions.
• Streamlined development workflow by improving convention and CI/CD pipelines.

Contact Center

A centralized platform handling multi-channel customer interactions (voice, email, chat, social media), providing a unified customer view to improve service efficiency and personalization.

• Collaborated with stakeholders to define product roadmap and deliver features aligned with business requirements.
• Designed and developed back-end services and some front-end modules.
• Built internal tools to automate operational tasks, improving team productivity and reducing manual effort.
• Defined development workflows and mentored new team members.
• Deployed and maintained production systems, ensuring reliability and smooth operation.