Contact Center
A centralized platform handling multi-channel customer interactions (voice, email, chat, social media), providing a unified customer view to improve service efficiency and personalization.
Highlights:
- Collaborated with stakeholders to define product roadmap and deliver features aligned with business requirements.
- Designed and developed back-end services and some front-end modules.
- Built internal tools to automate operational tasks, improving team productivity and reducing manual effort.
- Defined development workflows and mentored new team members.
- Deployed and maintained production systems, ensuring reliability and smooth operation.